Appointments canceled with less than 24 hours notice are charged the full amount and must be paid prior to the next appointment. This also includes clients that come for their appointment but are unsure if they should receive a massage/treatment due to their specific concern(s). In the event a decision is made at the time of the client’s appointment that the session should either be canceled or rescheduled, the client is still responsible for the full cost of that session. This fee is waived for regular clients for their first cancellation with less than 24 hours notice, or in the case of emergency.